RAC Insurance FAQ
Find the answers to some of the most frequently asked questions about our online car, home, van, and black box car insurance by exploring the categories below. Our FAQs explore more about our products, how to make a change to your policy, the no claims discount (NCD) process, what to do if you have a payment issue and more.
We find most queries from our customers can be answered by our Frequently Asked Questions. You can browse these using the menu below.
Getting in touch FAQs
Find out how to get in touch if you have a question about your quote or policy.
Policy FAQs
All the information you need about your policy and how to manage it online.
Making a change FAQs
Find out how to make a change to your policy online.
Claims FAQs
Find help you if you need to make a car insurance claim.
Renewal FAQs
Answers to your questions about your renewal, or how to cancel your policy.
No Claims Discount FAQs
Find out how to submit proof of, or request proof of, your NCD.
Payment FAQs
Answers to all your RAC Online payment queries.
Black box car insurance FAQs
All the information you need to help manage your policy with us.
Black box fitting FAQs
Find out how to get your box fitted, how long it takes and more.
Driver Score & data FAQs
How we calculate your Driver Score & what driver data we collect.
No claims discount (NCD) FAQs
Find out how to submit proof of or request proof of your NCD.
Payment FAQs
Answers to all your RAC Insurance payment queries.
Renewing or cancelling your policy FAQs
Answers to your questions about your renewal, or how to cancel your policy.
Making a change to your policy FAQs
Find out how to make a change to your policy.
Home insurance FAQs
All the information you need to help manage your home policy with us.
Payment FAQs
Answers to all your RAC Insurance payment queries.
Renewing or cancelling your policy FAQs
Answers to your questions about your renewal, or how to cancel your policy.
Making a change to your policy FAQs
Find out how to make a change to your policy.
Van insurance FAQs
All the information you need to help manage your van policy with us.
No claims discount (NCD) FAQs
Find out how to submit proof of or request proof of your NCD.
Payment FAQs
Answers to all your RAC Insurance payment queries.
Renewing or cancelling your policy FAQs
Answers to your questions about your renewal, or how to cancel your policy.
Making a change to your policy FAQs
Find out how to make a change to your policy.
Can’t find the information you need?
If you can't find the answer you need from our FAQs, the fastest way to get in touch with us is via live chat. Login to your account below to start a chat with an online agent. Available during opening hours.
Your Online Account – take control
To view your policy documents or make changes to your policy, please log in to your online account in the first instance.
Still need to talk to us?
You can still contact us by phone, but there may be slightly longer waiting times. To get in contact with the right team, select the product you need help with from the contact us page. Here you will find our latest contact information.
Please note, RAC Online customers can call to make a claim 24/7, but for general enquiries, we don’t provide telephone support. Please login to MyAccount to speak to a live chat agent.