RAC Warranty claims
Need to make a claim on your RAC Warranty? We're here to help. Just follow our simple process to get started.
How to make a claim
Step 1 - Find a trusted garage
Click 'Start your claim', enter your postcode and find an RAC Approved Garage near you
Step 2 - Book a diagnosis
Take your vehicle to your chosen garage and they'll diagnose what's wrong
Step 3 - We'll assess your claim
Your garage will talk to the RAC to check that the claim is covered under your warranty
Step 4 - Your vehicle's fixed
Once your claim's approved, your garage will fix your vehicle under warranty
Just so you know...
Depending on the warranty you have, you may need to pay to diagnose the problem.
- If you have an RAC Car Warranty: for valid claims we'll cover up to £55 (outside the M25) or £75 (inside the M25) including VAT or 1 hour's labour (whichever is lower) to diagnose what's wrong.
- If you have a Platinum Plus warranty: for valid claims we’ll cover up to £50 including VAT, or 1 hour’s labour (whichever is lower) to diagnose what’s wrong.
- If you have a Platinum, Gold or Silver warranty: you’ll need to cover the initial diagnosis. Prices can vary by garage so always check how much it’ll cost first. And have a look at your Ts & Cs to make sure any work required will be covered.
How to contact the RAC Warranty Claims team
If you have a question about your warranty that isn’t covered by the FAQs below, you can get in touch with the RAC Warranty Claims team by filling in this contact form. You can also ring the warranty customer service team directly on 0330 100 3728.
FAQs
If you have a Platinum Plus, Platinum, Gold or Silver warranty, we would always recommend contacting the dealer you purchased the vehicle from to diagnose the problem. If your dealer doesn't have repair facilities, we recommend that you go to an RAC Accredited Repairer or Approved Garage for your warranty claim. Find your local RAC Accredited Repairer or Approved Garage at https://www.whocanfixmycar.com/networks/assurant.
You can opt to use a Car Dealer or a repairer/garage which isn't RAC approved, however they may ask you to pay for the repair costs up front which you will then need to claim back afterwards. It may also cost you more due to higher labour rates or use of original manufactured parts.
If you have an RAC Car Warranty, we recommend that you go to an Approved Garage for your warranty claim, which you can find at https://www.whocanfixmycar.com/networks/assurant or through your portal.
Please refer to your plan terms & conditions for specific coverage details regarding parts and labour.
Some RAC warranties cover hire car costs of up £50 per day for 7 days in the event of a valid claim if the Autodata* or equivalent recommended repair time exceeds 8 hours.
But please check your terms and conditions to see if you’re covered.
This depends on which cover level you have. Please check your terms and condition.
To register a claim your repairer will need:
- Your vehicle registration number
- The full name, address, and postcode of the warranty holder
- For some plans you may also need to provide the garage with the vehicle's service history.
Once your garage has inspected your vehicle, they’ll register your claim with us over the phone or online. We can approve most claims as soon as we receive this information from your garage. If your claim is more complex, we may need to see photos of damaged parts and more detailed feedback from the garage.
That depends on your warranty cover level. For example, some RAC warranties don’t cover costs likes diagnostics. Please check your terms and conditions to see what you’re covered for.
It also depends on which repairer you take your vehicle to. If you don’t take your car to an RAC Approved Garage you may also be responsible for some aspects of the parts and labour costs. Again, please check your terms and conditions for more information.
Some of our warranty plans do not cover Diagnostic costs and therefore we recommend that you refer to your warranty terms and conditions.
If the claim’s been submitted by your Selling Dealer or an RAC Approved Garage they’ll normally invoice us directly as soon as the repair has been completed.
If you’re using a Main Dealer or your own Non-RAC approved garage, they may ask you to pay for the repair costs upfront initially and then claim them back from us afterwards.
We aim to pay repair invoices 7 to 10 working days from the date we receive a valid invoice.
Yes, this is possible, unless you have an RAC Car Warranty. Please check your warranty terms and conditions, in the section called “Transferring your plan”.
If you have a Platinum Plus, Platinum, Gold or Silver warranty, call 0330 100 3728 and select the option to make an amendment to your policy.
If you have an RAC Car Warranty, call 0330 159 1218 to make any amendment to your policy.
If you have a Platinum Plus, Platinum, Gold or Silver warranty, if you’re still eligible for an extended warranty you will receive a communication 30 days before your current plan is about to expire. This communication will provide details of the options available to you.
If you do not receive a communication, we would advise you contact your Selling Dealer to see if they’re able to offer you another warranty plan.
If you have an RAC Car Warranty, RAC will contact you at your last known postal or email address before the renewal date to confirm if you would like to continue with the policy, along with any changes to your policy. If you have opted into automatic renewal, you don’t need to do anything to stay covered. Your policy will renew and RAC will collect payment for your policy (monthly or annually) on your renewal date. If you want to stop your policy from automatically renewing, you can do this at any time by accessing your portal.
If you’re asked or required to pay for repairs that are covered under your warranty plan from your own funds and you wish to reclaim the cost of repairs, please ensure the repairer addresses the invoice to: “TWG IOM c/o Your Name of Your Address” so that we can arrange reimbursement.
To speak to a member of the RAC warranty customer service team, please contact us on 0330 100 3728.