Our patrols fix 4/5 at the roadside. But if we can’t fix you, we can still help.


From RAC Mobile Mechanics, to our approved garages – we can find you the fix you need.

If we can't fix you at the roadside...

You should be moving again safely now. Remember, we’re here for you 24/7.

Thanks for choosing RAC

We hope your repairs go smoothly. Remember, we’re here for you 24/7.

You've reached your destination

Thanks for letting us know you don’t need rescuing any more. This will help us reach vulnerable members quickly.

We've called off your rescue

As you’ve fixed or resolved your problem for now, we’ve called off your rescue.

Sounds like you've fixed it!

We’ve had to cancel your rescue – your patrol or someone on the phone should have explained why this has happened.

We've cancelled your rescue.

We’ve got your vehicle up and running for now, but your battery needs to be replaced as soon as possible – just so you know you won’t be covered if you break down again because of this battery.

Please replace your battery as soon as you can

We passed you on to a trusted supplier to sort out your problem. They should be in contact with you shortly.

Your in safe hands

We understand you’ve made your own arrangements.

We’re still here to help

Your patrol or someone on the phone should have explained your next steps. Once you’re ready, please call us on 0333 2000 999

Call us when you’re ready

We’re sorry, your patrol couldn’t find you or your vehicle. Please call us to let us know if you’ve fixed your problem or you’re still waiting so we can re-confirm your location.

Did you get moving again?

We’re sorry, but we can’t help you at this time. Your patrol or someone on the phone should have explained why this has happened. We hope to be able to help you in the future.

We’ve had to cancel your rescue

You’ve reached your destination

We’re sorry, your patrol couldn’t find you so they weren’t able to access your vehicle. They’ve been called to help another member now, if you still require our help please call us on 0333 2000 999 and we can arrange another rescue.

Please call us if you still need help

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On busy days, it can take up to 10 minutes to find your local patrol.

Refresh this page to see the latest estimated arrival time.

This can change due to traffic and other emergencies.

If we can get to you sooner, or we face any delays, your arrival time may change.

Refresh this page to see the latest estimated arrival time.

Your patrol is on the way. 

If we can get to you sooner, or we face any delays, your arrival time may change.

If we can get to you sooner, or we face any delays, your arrival time may change.

Refresh this page for updates.

Don’t worry - a patrol has been found for you. We’ll keep you updated by text, so keep your phone on you.

Your breakdown was complete at {{completedTime}} on {{completedDate}}. 

Thanks for choosing RAC.

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Frequently asked questions

Aggressive or abusive behavior towards our team may result in refusal of service and cancellation of your policy.

HelpUsGetYouBackOnTheRoad

Email me advice

<ul><li>View your policy details</li><li>Report your breakdown</li><li>Book service and repairs</li></ul>

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We're finding you a patrol. You'll see an estimated arrival time below.

We'll also keep you updated by text. We'll get to you sooner if we can so keep your phone with you.

We’re finding you a patrol. You’ll see an estimated arrival time below. 

Your patrol will call 5 to 30 minutes before arriving, so keep your phone with you.

We’ve assigned you a patrol and they are on the way. 

Your patrol will call 5 to 30 minutes before arriving, so keep your phone with you.

Your breakdown time has been booked.

It might change so please keep your phone with you.

We’re sending a trusted partner and our team will be keeping track of their progress. We use trusted partners to reduce waiting times when we're exceptionally busy or if there are special circumstances for your vehicle.

We're now finding a local expert patrol for you.

Please watch and listen to these important instructions on how to stay safe on a high speed road in the event of a breakdown.

How to stay safe on a high speed road | RAC

OnAHighSpeedRoad

We’ll tow your vehicle to a garage or destination of your choice. The distance we can take you depends on your cover level.

If a mobile mechanic can fix your problem, your patrol can arrange for them to repair your car at home or work, for an additional cost.

If your cover includes it, your patrol may offer you a taxi service or overnight accommodation.

You’ll be able to track your patrol’s journey in real time on a map and we’ll give you a more accurate arrival time.

Attempt to fix your vehicle at the roadside,  if we’re unable to help. Labour is free, however some parts such as car batteries may be chargeable.

We’ll give you a Rescue Report which includes advice and guidance for any permanent repairs your vehicle might need.

But sometimes we can’t fix your vehicle at the roadside. If that happens your patrol will offer you one of the following options:

How does an RAC Rescue work?

You feel your safety is at risk

You want to change your contact or location details

You want to update your vehicle details

Track my rescue

If we can't fix you at the roadside...

Frequently asked questions

Why has my time slot changed?

How do I change my time slot?

What happens if my vehicle can’t be fixed?

Can I leave my vehicle?

What happens if I have more than 2 passengers?

I have my dog(s) with me, what will happen to them?

What happens if the patrol needs parts to fix my vehicle?