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Legal Information

All the legal details you need to know about RAC including who we are and how to use this website.

Compliance Statement

Find out who RAC are, who owns us and how we're regulated as well as how to make a complaint.

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Privacy Policy

We take your privacy very seriously. Learn how we collect, use and store your information and personal data.

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Terms of use

Before you use RAC website, check out our terms and conditions. Using the site means you agree to them.

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Modern Slavery Statement

How RAC monitors and reports issues under the Modern Slavery Act 2018.

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Human Rights Policy (PDF)

RAC’s approach to safeguarding human rights is guided by the Human Rights Act 1998, the Equality Act 2010 and the international human rights principles enshrined in the Universal Declaration of Human Rights, the United Nations Global Compact, the United Nations Guiding Principles on Business and Human Rights and the International Labour Organisation’s (ILO) Declaration on Fundamental Principles and Rights at Work.

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Environmental Policy Statement (PDF)

How RAC looks after its environment, its people and its communities.

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Health & Safety Policy Statement (PDF)

RAC considers that health, safety and wellbeing is of equal importance to other business priorities and is committed to keeping colleagues, its members and the public safe by promoting high standards of health, safety and wellbeing on all its premises and all its activities.

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Quality Policy Statement (PDF)

RAC is committed to providing services and products of the highest quality which meet or exceed the expectations of its customers, and to applying integrity and professionalism in everything it does.

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Environmental Social and Governance Policy Statement (PDF)

RAC's longstanding commitment to sustainable and responsible business practices.

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Corporate and Social Responsibility

How RAC looks after its environment, its people and its communities.

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Board Diversity Policy (PDF)

How RAC’s Board and Company is made up.

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Gender Pay Gap Reporting

RAC is committed to the equal and fair treatment of all of its colleagues.

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Code of Conduct (PDF)

The way that RAC behaves towards, and the way in which it is perceived by colleagues, customers and partners must reflect RAC’s core values.

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Code of Conduct for Suppliers (PDF)

This Code of Conduct for Suppliers expects all Suppliers, regardless of the service or product provided to RAC, will abide by these standards, and the specified regulation and legislation.

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Group Delivery Framework (PDF)

3 stage process for delivering new products, propositions, promotions, pricing and customer communications from concept to delivery.

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Regulatory Code of Conduct (PDF)

RAC is authorised and regulated by the Financial Conduct Authority and Prudential Regulatory Authority. As such these Regulators provide high-level standards that will apply to almost every person who works in a financial services business, which applies to colleagues within the RAC Group.

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