Part 1 - General information
Welcome to RAC’s privacy notice
This notice explains how and why we use information about you. It also tells you how long we hold your information for and who we share it with.
Part One sets out information we need to tell everyone about our use of their data. Part Two explains how we use your information in relation to each of our products and services.
We have broken this notice into sections, so you can jump to the areas you are interested in.
1. WHO WE ARE
We are the RAC and are a group of companies. The company responsible for looking after your information will depend on the nature of your relationship with us.
Company | Responsibilities |
RAC Motoring Services | When you use our website and have RAC breakdown cover. |
RAC Financial Services Limited | If you buy an RAC branded insurance product provided by one of our partners. |
RAC Insurance Limited | If you have RAC branded European Breakdown cover, Legal Expenses Insurance, Onward Travel, Tyre Replace, Battery Replace, mis-fuel rescue, garage parts and labour. |
The registered address for all three companies is RAC House, Brockhurst Crescent, Walsall, WS5 4AW.
There are many ways you can contact us. See how, here: www.rac.co.uk/contact-us.
2. OUR DATA PROTECTION OFFICER (and how you can contact them)
We have an appointed Data Protection Officer. You can contact them at:
Email: [email protected]
Post: Data Protection Officer,
RAC,
Great Park Road,
Bradley Stoke,
Bristol,
BS32 4QN
3. YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights in relation to your personal information. You can find out about the scope of these rights on the Information Commissioner’s Office’s website: ico.org.uk.
If you would like to exercise any of your rights or have questions in relation to them, please contact us at [email protected]
Your rights are listed below:
Your right of access
You have the right to ask us for copies of your personal information. You can access your Breakdown, Membership and Car Insurance policy documents through myRAC.
Your right to get your data corrected
You have the right to ask us to correct your information if you do not think it is accurate. You can also ask us to complete information you think is incomplete.
Your right to get your data deleted
You have the right to ask us to erase your personal information, and in certain circumstances we may need to delete it. For example, where we need your consent to use your information or when our purpose for using your information has come to an end.
Your right to limit how we use your data
You have the right to ask us to limit our use of your information temporarily. For example, if you believe your information is incorrect, you may ask us to restrict its use until we rectify it.
Your right to object to processing
You have the right to object to our use of your personal data. This may mean we stop sending you marketing communications.
Your right to data portability
You have the right to ask that we send the information you give us to another organisation. This only applies if you have given us consent to process your information or if you are in talks about entering a contract and the processing is automated.
Your right not be subject to automated decision making
We may use your personal information for profiling. This will be to:
- create greater consistency and fairness in our decision making process
- reduce the risk of customers failing to meet payments for products or services
- assess risk, and
- comply with our legal obligations in respect of fraud prevention or money laundering.
Sometimes the RAC may need to use profiling to enter a contract or deliver services to you. If profiling is not necessary for these reasons, you can object to it. You can ask to be excluded from decisions based solely on profiling or other automated decisions which could impact you.
4. YOUR RESPONSIBILITY TO PROVIDE ACCURATE INFORMATION
It is important that any information you give us is accurate and correct. Please let us know as soon as you can if any of your information is incorrect or out of date.
5. LINKS TO OTHER WEBSITES
We may provide you with links to the websites of other organisations, such as an RAC approved garage website. Our privacy notice does not cover how those other organisations will use your data. It is a good idea to read their Privacy Notice.
6. YOUR RIGHT TO COMPLAIN
We take our responsibility to look after your data seriously. If you have any questions about how we use your data, or want to make a complaint, you can contact our Data Protection Team by emailing [email protected].
You also have the right to make a complaint about how we use your data to the Information Commissioner’s Office. You can make a complaint to the ICO by calling 0303 123 1113 or visiting their website: https://ico.org.uk/make-a-complaint/.
7. WHERE YOUR INFORMATION IS KEPT
The RAC is a UK-based business providing services across Europe. Your personal information is managed on our administration systems and databases.
If we need to transfer your personal information to a country outside of the UK or EEA, we will make sure appropriate safeguards are in place.
8. CHANGES TO THIS PRIVACY NOTICE
We regularly update our Privacy Notice to make sure is up to date and accurate.
Latest update: April 2024.